j118 Terms & Conditions

The following definitions apply throughout these Terms and Conditions:

To register and use j118, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout your use of the Platform:

• You are 21 years of age or older. j118 strictly prohibits access by persons under the age of 21. This is a firm and non-negotiable requirement enforced under the international licensing framework governing j118.
• You are accessing the Platform on your own behalf as a natural person, not as an agent, representative, or trustee of any third party.
• You are not located in, or resident of, any jurisdiction where online gambling is explicitly prohibited by applicable local law. It is your sole responsibility to verify the legal status of online gambling in your jurisdiction before registering.
• You are not a current employee, director, contractor, agent, or close family member of any employee of j118 or its affiliated entities.
• You have not previously been self-excluded from j118 or had an account closed for breach of these Terms, unless j118 has expressly reinstated your eligibility in writing.
• You have not been diagnosed with or do not suffer from a gambling disorder or addiction that has not been professionally managed. j118 actively encourages users who believe they have a gambling problem to use the self-exclusion tools described in Section 12.

Each eligible user may register one (1) account only on j118. The registration of multiple accounts by the same individual, whether under different names, mobile numbers, email addresses, payment methods, or IP addresses, constitutes a material breach of these Terms and will result in the permanent closure of all associated accounts and forfeiture of all balances therein.

During registration, you must provide accurate, complete, and current information, including your full legal name, valid Pakistani mobile number, date of birth, and any other information reasonably requested by j118 for identity verification purposes. You agree to promptly update your account information if any details change.

j118 accounts are strictly personal and non-transferable. You may not sell, transfer, assign, or otherwise convey your j118 account or any right therein to any third party. Any such transfer, whether voluntary or involuntary, will render the account subject to immediate closure.

j118 is required under its international licensing obligations to conduct Know Your Customer (KYC) verification on all accounts prior to processing any withdrawal request, and at any other time j118 deems necessary for compliance, fraud prevention, or anti-money laundering purposes.

KYC documentation may include, but is not limited to:

• Proof of Identity: A valid government-issued photo ID such as a CNIC (Computerised National Identity Card), passport, or driver's licence.
• Proof of Age: Documentation confirming you are 21 years of age or older, typically satisfied by the date of birth recorded on your proof of identity document.
• Proof of Payment Method: A screenshot or confirmation document demonstrating that the JazzCash account, EasyPaisa wallet, or bank account used for deposits belongs to you.
• Source of Funds: Where deposits exceed thresholds set under j118's anti-money laundering policy, j118 may request documentation evidencing the legitimate source of deposited funds.

j118 reserves the right to freeze an account, withhold withdrawals, and suspend gameplay pending satisfactory completion of KYC verification. Failure to provide requested documentation within a reasonable timeframe may result in account closure and forfeiture of funds in accordance with anti-money laundering regulations.

j118 accepts deposits via the following Pakistani payment methods: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast/1LINK. All deposits must be made from a payment account that belongs to and is registered in the name of the j118 account holder. Third-party deposits are strictly prohibited.

Deposits made via JazzCash and EasyPaisa are credited to your j118 wallet immediately upon confirmation from the payment provider. Bank transfer deposits via HBL, UBL, Meezan Bank, and Raast/1LINK typically credit within 15 to 30 minutes, subject to the processing schedules of the relevant financial institution.

j118 reserves the right to set minimum and maximum deposit limits, which may vary by payment method and account tier. Current limits are displayed on the deposit page within your j118 account. j118 may at its discretion decline any deposit that it reasonably suspects to be connected with fraud, money laundering, or any other prohibited activity.

Withdrawals from j118 are processed to the same payment method used for your most recent deposit, subject to the method's withdrawal eligibility. j118 may at its discretion permit withdrawals to alternative verified payment accounts registered in the account holder's name.

All withdrawals are subject to successful completion of KYC verification as described in Section 4. j118 reserves the right to withhold any withdrawal pending satisfactory identity verification or pending investigation of suspected fraud or policy violations.

Withdrawal processing times are as follows:

• JazzCash & EasyPaisa: Typically processed within 5 to 30 minutes of approval.
• HBL, UBL, Meezan Bank: Typically processed within 15 to 30 minutes during standard banking hours.
• Raast / 1LINK: Typically processed within 5 to 15 minutes of approval.

Minimum and maximum withdrawal amounts apply and are displayed in the Wallet section of your j118 account. j118 reserves the right to apply enhanced due diligence to withdrawal requests above specified thresholds, which may extend processing times.

Funds associated with active bonus wagering requirements may not be withdrawn until the applicable wagering requirements have been met in full.

All betting and gaming activities on j118 are subject to the specific rules applicable to each product, which are displayed within the relevant game interface or betting market at the time of play. In the event of any conflict between game-specific rules and these Terms, these Terms shall prevail.

j118 operates under an international gaming license that requires all digital games to use certified Random Number Generators (RNG). Live dealer games are operated by licensed live dealer studios and are subject to real-time monitoring and operational standards set by those studios and j118's licensing body.

j118 reserves the right to void any bet or gaming round that is the result of a technical error, software malfunction, or system failure. In such cases, the relevant stake will be returned to the user's wallet. j118 accepts no liability for failure to complete any bet or game due to technical issues beyond its reasonable control, including network interruptions on the user's end.

j118 reserves the right to limit bet amounts, restrict certain markets, or apply enhanced review to accounts that exhibit unusual betting patterns, including but not limited to arbitrage betting, exploitation of pricing errors, or coordinated group betting strategies.

j118 may from time to time offer bonuses, free bets, cashback, reload promotions, and other promotional offers to users. Each promotion is subject to its own specific terms and conditions, including wagering requirements, minimum odds, eligible games, expiry dates, and maximum withdrawal limits on winnings derived from bonus funds.

Bonus-specific terms are communicated at the time each promotion is offered and are incorporated into these Terms by reference. Where bonus terms are silent on a particular matter, the general provisions of these Terms and Conditions apply.

The following general bonus conditions apply to all j118 promotions unless the specific promotion terms state otherwise:

• Bonuses are available to one account per person, per household address, per shared device, and per shared IP address.
• Bonus funds may not be withdrawn directly; only cash winnings generated from wagering bonus funds (subject to wagering requirements being met) are eligible for withdrawal.
• j118 reserves the right to reclaim bonus funds and any associated winnings if it determines that a bonus was claimed in breach of applicable terms.
• j118 may modify, suspend, or withdraw any promotion at any time without prior notice, provided that bets already placed in accordance with promotion terms will continue to be settled according to those terms.

The following conduct is strictly prohibited on j118. Engaging in any of the following may result in immediate account suspension or closure, forfeiture of balance, and potential reporting to relevant legal authorities:

• Underage access: Accessing or attempting to access j118 while under the age of 21, or facilitating such access by a third party.
• Multiple accounts: Registering or operating more than one j118 account, directly or through a third party.
• Fraud: Any fraudulent conduct, including providing false identification, using stolen payment credentials, initiating unjustified chargebacks, or misrepresenting your identity.
• Money laundering: Using j118 for the purpose of laundering proceeds of crime or otherwise obscuring the origin of funds.
• Collusion: Coordinating with other players to gain an unfair advantage in casino games, poker, or any other multi-player format.
• Bonus abuse: Exploiting bonus terms, wagering requirements, or promotional offers in a manner inconsistent with their intended purpose.
• Technical exploitation: Using software bots, automated betting systems, exploits, or any other technical means to gain an unfair advantage on j118.
• Third-party access: Allowing any third party to access or operate your j118 account on your behalf, or operating an account on behalf of a third party.

j118 reserves the right, at its sole discretion, to suspend, restrict, or permanently close any user account without prior notice if it determines or reasonably suspects that the account is being used in breach of these Terms, applicable law, or j118's licensing conditions.

Upon permanent closure of an account for breach of these Terms, j118 may, at its discretion and in accordance with the specific breach involved, forfeit some or all of the account balance, including funds deposited by the user. Any forfeiture will be communicated to the user with a reference to the specific provision breached.

Users may request voluntary account closure at any time by contacting j118 support via live chat. Voluntary closure requests will be processed within a reasonable timeframe after any pending bets have been settled and outstanding withdrawal requests have been processed. Responsible gaming self-exclusion requests are handled separately and are processed immediately under Section 12.

To the fullest extent permitted by applicable law, j118 and its officers, directors, employees, agents, and licensors shall not be liable for:

• Any loss of profits, revenue, data, goodwill, or other indirect or consequential losses arising from your use of, or inability to use, the j118 platform.
• Any gambling losses incurred through the normal operation of casino games, sports betting, or any other j118 service.
• Any loss arising from unauthorised access to your account due to your failure to maintain adequate account security.
• Any interruption, suspension, or termination of any j118 service, whether planned or arising from circumstances outside j118's reasonable control.
• Any content, advice, or representations made by third parties in connection with j118 services.

Where j118's liability cannot be excluded under applicable law, j118's maximum aggregate liability to you in respect of any claims arising from or related to your use of the Platform shall not exceed the total amount deposited by you in the twelve (12) calendar months immediately preceding the event giving rise to the claim.

j118 is committed to promoting responsible gambling and provides a suite of tools to help users maintain control over their gaming activity. These tools are available to all registered users at no cost from within the account settings section of the j118 platform.

Available responsible gaming tools include:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your j118 wallet. Limits take effect immediately when set and require a cooling-off period before they can be increased.
• Session Time Limits: Set a maximum duration for individual gaming sessions. j118 will display a session timer and provide an alert when your set limit is reached.
• Cooling-Off Period: Temporarily suspend your account for a period of your choosing, during which you will be unable to log in or place bets. Cooling-off periods cannot be shortened once activated.
• Self-Exclusion: Permanently exclude yourself from the j118 platform. Self-exclusion is irreversible for the duration of the chosen exclusion period (minimum 6 months) and j118 will take reasonable steps to prevent you from opening a new account during the exclusion period.

If you believe you are experiencing a gambling problem, j118 strongly encourages you to use the self-exclusion tool immediately and to seek support from appropriate professional resources. j118 will never contact self-excluded users with marketing communications.

All content on the j118 platform, including but not limited to the j118 brand name, logo, website design, game interfaces, written content, graphics, software, and data compilations, is the property of j118 or its licensors and is protected by applicable intellectual property laws.

Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the j118 platform for personal entertainment purposes only. This licence does not extend to copying, reproducing, distributing, transmitting, broadcasting, displaying, selling, licensing, or otherwise exploiting any j118 content for commercial purposes without the express prior written consent of j118.

j118 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and available at /privacy-policy. By registering a j118 account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

j118 processes personal data for the following primary purposes: account management, KYC and identity verification, fraud prevention, anti-money laundering compliance, customer support, responsible gaming monitoring, and where consent has been given, marketing communications. j118 will not sell your personal data to unaffiliated third parties for their own marketing purposes.

These Terms and Conditions are governed by the laws of the jurisdiction in which j118 holds its international gaming license. Any dispute arising from or in connection with these Terms that cannot be resolved through j118's internal complaints procedure shall be referred to the dispute resolution mechanism prescribed by j118's licensing authority.

To submit a complaint to j118, users should contact support via live chat or email at [email protected]. j118 aims to acknowledge all complaints within 24 hours and to resolve them within 28 calendar days. If you are not satisfied with j118's resolution, you may escalate the matter to the relevant licensing authority as advised by j118's support team.

j118 reserves the right to amend, update, or replace these Terms and Conditions at any time. Where material changes are made, j118 will provide notice to registered users via email or an in-platform notification at least seven (7) days prior to the changes taking effect, except where immediate amendment is required by law, regulatory directive, or licensing obligation.

Continued use of the j118 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must discontinue your use of j118 and may request account closure in accordance with Section 10. The most current version of these Terms is always available at /terms-conditions.

For questions, complaints, or clarifications regarding these Terms and Conditions, please contact j118 through the following channel: