This Privacy Policy explains what personal data j118 collects from you when you use our platform, how that data is used, who it may be shared with, how long it is retained, and what rights you hold over your own information. j118 is committed to handling your data with transparency and care.
Six core privacy principles that guide how j118 handles every piece of data it collects from Pakistani players.
j118 does not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing or commercial purposes. Your data belongs to you.
All personal data stored by j118 is protected using industry-standard encryption. Sensitive fields such as passwords are stored in hashed form and are never accessible in plain text — even internally.
Data collected by j118 is used only for the purposes described in this Policy. j118 does not use your data in ways that are incompatible with the original purpose for which it was collected.
j118 respects your right to access, correct, and request deletion of your personal data. Requests are handled within a reasonable timeframe and without unjustified barriers.
j118 does not hold personal data indefinitely. Retention periods are defined by operational need, licensing obligations, and anti-money laundering requirements — after which data is deleted or anonymised.
j118 notifies users of material changes to this Privacy Policy before those changes take effect. You are never subjected to a surprise change in how your data is handled.
j118 ("we", "us", "our") is the data controller responsible for the personal data collected and processed through the j118 platform at j118.biz and all associated mobile-optimised interfaces. As data controller, j118 determines the purposes and means of processing your personal data and is accountable for ensuring that processing is carried out in accordance with applicable data protection standards and j118's international licensing obligations.
For all data protection queries, access requests, and complaints, you may contact j118 at [email protected]. j118 aims to acknowledge all data-related enquiries within 72 hours and to resolve them fully within 30 calendar days.
This Privacy Policy applies to:
This Policy does not apply to third-party websites, services, or platforms linked to or from j118, including payment providers such as JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast/1LINK. Those third-party services are governed by their own separate privacy policies, for which j118 bears no responsibility.
j118 collects personal data in the following categories. Data marked as mandatory is required to create and operate a j118 account; optional data is collected only where you choose to provide it.
| Category | Data Items | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number or passport number, photograph (for KYC) | Mandatory |
| Contact Data | Pakistani mobile number, email address | Mandatory |
| Financial Data | JazzCash/EasyPaisa account details, bank account identifiers, deposit and withdrawal history, balance information | Mandatory |
| Transaction Data | Bet history, game play logs, winning and loss records, bonus usage history | Mandatory |
| Technical Data | IP address, browser type, device identifiers, operating system, session timestamps | Automatic |
| Usage Data | Pages visited, features used, search queries within the platform, clickstream data | Automatic |
| Communications Data | Support chat transcripts, email correspondence with j118, feedback submissions | When initiated |
| Responsible Gaming Data | Self-set deposit limits, session limits, self-exclusion status, cooling-off periods | When set by user |
j118 collects personal data through the following methods:
j118 processes your personal data for the following purposes:
j118 processes personal data on the following legal bases:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contractual necessity | Account creation, service delivery, payment processing, withdrawal handling — all necessary to perform the contract with you. |
| Legal obligation | KYC verification, AML monitoring, responsible gaming compliance, data retention for regulatory purposes. |
| Legitimate interests | Fraud prevention, platform security, technical data collection for system integrity, internal analytics for service improvement. |
| Consent | Marketing communications, optional cookies beyond essential functionality. Consent may be withdrawn at any time. |
j118 does not sell your personal data. j118 shares personal data with third parties only in the following defined circumstances:
When you make a deposit to your j118 PKR wallet via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or Raast/1LINK, you provide payment details directly to the relevant payment provider through their own secure interface. j118 does not receive or store full payment account credentials such as mobile wallet PINs or full bank account passwords.
j118 does receive and retain the following payment-related data:
This payment data is retained as part of your account's transaction history for the periods described in Section 10, and is accessible to you through the Wallet section of your j118 account.
j118 uses cookies and similar technologies to operate the platform, maintain session security, and understand how users interact with j118. The following categories of cookies are in use:
You can manage your cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use j118 normally; disabling analytical cookies will not impair your ability to play, bet, or manage your account.
j118 retains your personal data for no longer than is necessary for the purposes for which it was collected, subject to overriding legal, regulatory, and licensing obligations. The following retention schedule applies:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | AML regulatory obligations; licensing requirements |
| Transaction and financial records | 5 years after each transaction | Anti-money laundering regulations; financial record-keeping |
| KYC documents | 5 years after account closure | Licensing body requirements; regulatory compliance |
| Responsible gaming records | Duration of exclusion + 5 years | Preventing circumvention of self-exclusion; licensing obligations |
| Support communications | 3 years after last interaction | Dispute resolution; quality assurance |
| Technical and usage data | 13 months from collection | Platform analytics; security monitoring |
| Marketing consent records | Until consent withdrawn + 3 years | Demonstrating lawful basis for marketing |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.
j118 implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. Security measures include:
j118 respects your rights over your own personal data. The following rights are available to all j118 users and can be exercised by contacting [email protected]:
Request a copy of the personal data j118 holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your data where retention is no longer legally required.
Request restriction of processing while a dispute about accuracy or legality is resolved.
Receive your data in a structured, machine-readable format where technically feasible.
Object to processing based on legitimate interests, including profiling for marketing.
Note that some of these rights are subject to limitations where j118 has overriding legal obligations — for example, j118 cannot delete transaction records it is required to retain under anti-money laundering regulations during the mandatory retention period. Where j118 cannot fulfil a request in full, it will explain the specific reason.
j118 does not knowingly collect personal data from persons under the age of 21. The j118 platform is strictly intended for adults aged 21 and above. Age verification is a mandatory component of the j118 KYC process, and accounts where the registered user is found to be under 21 are closed immediately.
If j118 becomes aware that personal data has been collected from a person under the age of 21 — whether through a KYC check, a complaint, or any other means — j118 will promptly delete all associated personal data to the extent not precluded by legal obligations, close the account, and return any net deposits if the funds are deemed clean.
Parents and guardians who believe their child has registered a j118 account should contact j118 immediately at [email protected]. j118 will act on such reports with priority.
j118 may send you promotional communications — including bonus offers, new game announcements, and platform updates — via SMS to your registered Pakistani mobile number or via email, where you have consented to receive such communications at the time of account registration or at any subsequent point.
Marketing consent is entirely voluntary and does not affect your ability to use the j118 platform. You may withdraw your consent to marketing communications at any time by:
Withdrawal of marketing consent will take effect within 5 business days. Note that essential, non-marketing communications — such as deposit confirmations, withdrawal notifications, security alerts, and material policy change notifications — will continue to be sent regardless of marketing consent status, as they are necessary for account management.
As an internationally licensed operator, j118's data infrastructure may involve processing or storing data in jurisdictions outside Pakistan, including where j118's gaming license is held and where cloud hosting infrastructure is located. Where personal data is transferred internationally, j118 takes steps to ensure that adequate protections are in place, including:
j118 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in applicable law, j118's data practices, or its licensing requirements. Where material changes are made, j118 will notify registered users via email or an in-platform notification at least seven (7) days before the revised Policy takes effect.
Continued use of the j118 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated Policy. The date at the top of this page reflects when the current version of the Policy was last updated. j118 recommends that you periodically review this Policy to stay informed about how your data is handled.
For all privacy-related queries, data access requests, correction requests, deletion requests, or complaints, please contact j118 using the details below:
If you are not satisfied with j118's handling of a privacy complaint after raising it with us directly, you have the right to escalate the matter to the data protection authority or relevant regulatory body prescribed under j118's licensing framework. j118's support team will provide guidance on the appropriate escalation route upon request.
Log in to your j118 account to manage your privacy preferences, update your data, or access your full transaction history in PKR.
21+ only. Gambling involves financial risk. Please play responsibly. j118 is an internationally licensed operator.